Last updated: September 2024
Introduction
sunny-spire is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website and services.
Information We Collect
We may collect the following types of personal information:
- Name and contact details (email address, postal address)
- Property preferences and requirements
- Communication history with our team
- Technical data including IP address, browser type, and device information
- Usage data about how you interact with our website
How We Use Your Information
We use your personal information for the following purposes:
- To provide our property search and tenancy support services
- To communicate with you about your enquiries and our services
- To improve our website and services
- To comply with legal obligations
- To send you relevant information about properties that match your requirements
Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Your consent, which you provide when submitting enquiry forms
- Performance of a contract when you engage our services
- Our legitimate interests in operating and improving our business
- Compliance with legal obligations
Data Sharing
We may share your personal information with:
- Landlords and property management companies (with your consent)
- Referencing agencies when processing your tenancy application
- Service providers who assist with our business operations
- Legal authorities when required by law
We do not sell your personal information to third parties.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, typically for a period of six years after our last interaction with you, unless a longer retention period is required by law.
Your Rights
Under data protection law, you have the following rights:
- The right to access your personal data
- The right to rectification of inaccurate data
- The right to erasure of your data
- The right to restrict processing
- The right to data portability
- The right to object to processing
- Rights related to automated decision making
To exercise any of these rights, please contact us using the details provided below.
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and access controls.
International Transfers
Your personal information is primarily stored and processed within the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place to protect your information.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the "Last updated" date.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
sunny-spire
147 West George Street
Glasgow, G2 2JJ
[email protected]
Complaints
If you are not satisfied with our response to any data protection concerns, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.